Shipping policy

Shipping Policy

Overview

At Western Straw Co., we aim to process and ship all orders as quickly and efficiently as possible. This Shipping Policy outlines how orders are handled, shipping times, costs, and delivery expectations when you shop at westernstrawco.com.

By placing an order with us, you agree to the terms outlined below.

Order Processing Time

All orders are typically processed within 1–3 business days after payment is confirmed.

During peak seasons, promotions, or holidays, processing times may be slightly extended. We will always do our best to keep delays minimal and communicate any significant updates.

Once your order has been processed, you will receive a confirmation email with tracking information (when available).

Shipping Time & Delivery Estimates

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom & Europe: 7–14 business days

  • Rest of World: 10–20 business days

Please note that these are estimated timeframes. Actual delivery times may vary due to carrier delays, customs processing, or external factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order details.

We may offer promotional free shipping on selected orders or during limited-time campaigns. Any applicable offers will be clearly displayed on the website.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email (if available for your shipping method).

Please allow 24–72 hours for tracking information to update after dispatch.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or local fees that may be applied by the destination country.

Western Straw Co. is not responsible for delays caused by customs clearance processes.

Shipping Delays

While we work closely with our shipping partners, delays may occasionally occur due to:

  • Weather conditions

  • Customs processing

  • Carrier service disruptions

  • High order volumes

We are not responsible for delays caused by third-party carriers or external events.

Incorrect Address

Please ensure your shipping address is correct at the time of purchase.

We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately at support@westernstrawco.com so we can assist before the order is shipped.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Western Straw Co. is not responsible for lost or stolen packages.

If you experience an issue with delivery, we recommend contacting the shipping carrier directly. However, you can also reach out to us, and we will do our best to assist.

Contact Us

If you have any questions about your order or shipping status, please contact us:

Western Straw Co.
Email: support@westernstrawco.com